Dasti is a food delivery app in Pakistan. This page explains what we collect, why, who helps us run the app, and how to delete your data.
What we collect
- Customers: your name, mobile number, email, the delivery addresses you save (with their map pins), your orders, notes for the kitchen, tips, the note you say you will pay with, ratings and reviews, restaurants you save as favourites, your recent searches (kept only on your phone), and an invite code if you joined through a friend.
- Restaurants: the restaurant's name, area, city, location, menu, photos, and the owner's name, mobile number and sign-in email.
- Riders who apply (in the app or on dastifoods.com): name, mobile number, city, area if you give it, and whether you have a motorbike. If you choose to add them in the app, photos of your CNIC (both sides), driving licence and bike papers. Only Dasti staff can open these; restaurants and customers never see them.
- Riders on Dasti: your location while you are online (see Location), the jobs you deliver, the delivery fees and tips you earn, the cash you hand in, and customer ratings of your deliveries.
- Businesses that ask to join on dastifoods.com: the business name and type, the owner's name, mobile number, city and area, and any answers you give about daily orders or other delivery apps. We use these only to call you about joining Dasti.
- Launch waitlist: if you leave your number on the Dasti website, we keep that mobile number and the city you chose, only to tell you when Dasti opens there.
- Which ad brought you: if you reach the Dasti website from an ad or a shared link, we note the campaign tags in that link (for example utm_campaign) with your form, so we know which ads work. We do not use these to follow you on other sites.
- On your phone: the app keeps your sign-in, basket and a few settings in your phone's storage so it opens quickly and works on a weak connection.
We do not collect card or bank details. Payment is cash on delivery.
Location
Customers and restaurants: the app uses your location only when you tap Use my location, to place your delivery pin (or the kitchen's location). We use the pin to work out road distance, delivery time and which restaurants can reach you.
Riders: while you are online, the app shares your location every few seconds so Dasti can give you the nearest job and so the customer and restaurant of your current order can see you coming. In the Dasti phone app this continues with the screen off, with a notification showing it is on. It stops the moment you go offline or sign out. We keep only your latest position.
Delivery codes
Each order has a 4-digit code that only you, and Dasti staff helping with a delivery, can see. You give it to the rider, or show it at the counter for pickup, so we know the food reached you. Each time Dasti staff look up a code, it is recorded.
Why we use it
- To take your order to the restaurant and deliver it to the right door.
- So the restaurant and rider can call you about your order.
- To send receipts to your email.
- To keep the app working and safe.
We do not sell your data and we do not show ads.
Who sees it
- The restaurant you order from sees your name, number, address, landmark, order and note, so it can cook and deliver. It sees these for 36 hours; after that only the order number, dishes and totals.
- The rider carrying your order sees your name, number, address and landmark while delivering, and for a day after.
- Reviews: restaurants see the first name you leave with a review, never your number or account.
- Services that run the app: Supabase (our database and sign-in, servers in Mumbai), Cloudflare (hosting, restaurant photos and rider documents), Mapbox (maps, place names, road routes and distances: pins and the rider's position are sent to Mapbox), OpenStreetMap's Photon service (searching for a place by name), Google Fonts and jsDelivr (the app's fonts and code).
How long we keep it
We keep your account until you delete it. When you delete it, your name, number, email and address are removed. Past orders stay with the restaurant for its records, with your personal details wiped.
Waitlist numbers are deleted once we have told you Dasti is open in your city.
Error reports from the app (what went wrong, which screen, the type of phone) are kept for 30 days to fix bugs. Rider documents are kept while you ride with Dasti.
Delete your account
In the app, tap your initial at the top right, then Delete my account. Restaurants: open the kitchen menu, then Delete this login. Deletion happens at once and can't be undone.
Children
Dasti is not meant for children under 13.
Changes and contact
If this policy changes, we update the date at the top. Questions: contact Dasti through the app.
Draft for review before the app is submitted to the App Store and Google Play. A support email still needs to be added here.